Return & Refund Policy

1. No Return and No Refund Policy

Mymaa Arts follows a strict No Return and No Refund Policy for its furniture and décor products. Once an order has been confirmed, the product is not eligible for return, exchange, cancellation, or refund except where Mymaa Arts expressly agrees otherwise in writing.

This policy applies to our range of Luxury Furniture, Handcrafted Furniture, Custom Luxury Furniture, Luxury Sofa, Premium Bedroom Furniture, Lounge Chair, Solid Wood Furniture, Artisan Furniture, and Luxury Dining Table products.

2. Custom and Handcrafted Furniture

Many Mymaa Arts products are designed, handcrafted, customized, or produced specifically for individual customer requirements. Because these products may involve selected materials, dimensions, finishes, upholstery, colors, designs, and other specifications, they cannot be returned or resold as standard inventory.

Customers purchasing Custom Luxury Furniture are responsible for confirming all approved specifications before production begins.

3. Product Selection and Order Confirmation

Before confirming an order, customers should carefully review the product description, dimensions, materials, finish, color, upholstery, configuration, photographs, and any other applicable specifications.

For products such as a Luxury Sofa, Lounge Chair, Premium Bedroom Furniture, Luxury Dining Table, and other large furniture pieces, customers should ensure that the selected product can be accommodated at the intended location, including doorways, corridors, stairways, elevators, and available room space.

4. Damaged or Incorrect Products

Although products are inspected and carefully packed before dispatch, customers should inspect the shipment at the time of delivery.

If a customer receives a product that appears materially damaged due to transportation or receives an item that is clearly different from the confirmed order, the customer should notify Mymaa Arts promptly with the order details and clear photographs or videos of the product, packaging, and shipping condition.

Any such report will be reviewed by Mymaa Arts on a case-by-case basis. A replacement, repair, or other appropriate resolution may be provided solely at the discretion of Mymaa Arts where the issue is verified and attributable to the company or its delivery process. This does not create a general right of return or refund.

5. Natural Characteristics of Furniture

Handcrafted and solid wood furniture may naturally display variations in grain, texture, knots, tone, color, and other characteristics. Such natural variations are part of the individuality and craftsmanship of the product and are not considered defects.

Minor differences between product photographs and the actual product may also occur due to lighting, photography, screen settings, natural material variation, and handcrafted production techniques.

6. Non-Returnable Product Categories

The following products are non-returnable and non-refundable under this policy:

• Luxury Furniture
• Handcrafted Furniture
• Custom Luxury Furniture
• Luxury Sofa
• Premium Bedroom Furniture
• Lounge Chair
• Solid Wood Furniture
• Artisan Furniture
• Luxury Dining Table
• Customized, personalized, or made-to-order furniture
• Furniture produced according to customer-approved specifications

7. Order Cancellation

Orders may not be cancelled once production, customization, procurement, or dispatch activities have commenced. For made-to-order and customized furniture, cancellation may not be possible after production has started.

Any exceptional cancellation request must be submitted to Mymaa Arts as early as possible and will be considered solely at the company's discretion based on the status of the order.

8. Delivery and Installation

Customers are responsible for providing accurate delivery information and ensuring suitable access to the delivery location.

Delays caused by restricted access, incorrect address details, unavailability of the recipient, building restrictions, or other circumstances outside the reasonable control of Mymaa Arts do not create an entitlement to return or refund.

9. Refunds

Mymaa Arts does not provide refunds for products under its standard No Return and No Refund Policy. If a verified manufacturing, delivery, or order-related issue requires a resolution, Mymaa Arts may, at its discretion, provide repair, replacement, or another suitable remedy instead of a refund.

10. Contact Us

For questions about an order, product specifications, delivery, customization, or an issue identified at the time of delivery, please contact Mymaa Arts using the contact details available on our website.

11. Policy Updates

Mymaa Arts may update this Return & Refund Policy from time to time. Any changes will be published on this page with the revised policy date. Customers are encouraged to review this page before placing an order.